Return Policy

At Zumlah, we want you to be completely satisfied with your purchase. If you’re not happy with your item, we’re here to help. Please read the following policy for details on our return process.

1. Eligibility for Returns

• Time Frame: You have 1 days from the date of delivery to initiate a return.
• Condition: Items must be unused, in their original packaging, and in the same condition as when received.
• Non-Returnable Items: Certain items, such as perishable goods, gift cards, and custom-made products, are not eligible for returns. Additionally, sale or clearance items are final sale and cannot be returned.

2. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email us at zumlahofficial@gmail.com with your order number and the reason for the return. We will provide you with further instructions.
2. Packaging: Securely package your item(s) in the original packaging, including all original tags, labels, and accessories.
3. Return Shipping: Customers are responsible for covering return shipping costs. We recommend using a traceable shipping method to ensure your item arrives safely.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved Refunds: If approved, your refund will be processed within 7 business days. The refund will be issued to your original payment method. Please note that it may take additional time for your bank or card issuer to process the refund.
• Rejected Returns: If your return is not approved (due to conditions not being met), we will contact you with the option to have the item sent back to you.

4. Exchanges

If you need to exchange an item for a different size, color, or variant, please initiate a return first, and then place a new order for the desired item.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 1 days of delivery. We will arrange for a replacement or issue a full refund, including shipping costs.

6. Late or Missing Refunds

If you have not received your refund within the specified time frame, please check with your bank or credit card company. If you still need assistance, feel free to contact our support team at zumlahofficial@gmail.com.

Contact Us

For any questions or assistance with returns, please reach out to our customer support team at +8801800046046.