Support Policy

At Zumlah, we are dedicated to providing exceptional customer support. Our goal is to ensure that you have a positive experience with our products and services. This Support Policy outlines how we assist our customers and the resources available to you.

1. Support Channels

You can reach our customer support team through the following channels:

• Email Support: For general inquiries or support requests, please contact us at zumlahofficial@gmail.com. We aim to respond to all emails within 16 business hours.
• Phone Support: For urgent matters, you can call our support team at +8801800046046 during our business hours. Our representatives are available from 9 AM - 5 PM, except Friday.
• Live Chat: For immediate assistance, use our live chat feature available on our official page. Our chat support is available during business hours.

2. Support Hours

Our support team is available during the following hours:

• Saturday to Thursday: 9 AM - 5 PM 
• Friday: Closed

Please note that support requests submitted outside of business hours will be addressed on the next business day.

3. Response Times

We strive to provide timely responses to all inquiries. While we aim to respond to emails within 16 business hours, please allow additional time during peak periods or holidays. For urgent issues, we recommend using our phone or live chat support.

4. Support Topics

We are here to assist you with various inquiries, including but not limited to:

• Order status and tracking
• Returns and exchanges
• Product information and troubleshooting
• Technical support for our website and services
• General inquiries about our policies and procedures

5. Escalation Process

If you are not satisfied with the resolution provided by our support team, you may request to escalate your issue. Please provide details of your concern, and a senior support representative will follow up with you as soon as possible.

6. Feedback and Suggestions

Your feedback is essential to us. If you have suggestions on how we can improve our products or services, please let us know through any of our support channels. We appreciate your input!

7. Policy Changes

We may update this Support Policy periodically to reflect changes in our services or customer support practices. Any changes will be posted on this page, and we encourage you to review this policy regularly.

Contact Us

For any support-related inquiries, please reach out to us.